Source note · Genesys Cloud with Salesforce Service Cloud Voice
The Genesys Cloud CX Voice Transcript component in Salesforce does not transcribe calls; it only displays transcripts that Genesys Cloud has already generated.
Checked 2026-09-25
The Genesys Cloud CX Voice Transcript component in Salesforce does not transcribe voice interactions.
- Vendor
- Genesys
- Product
- CX Cloud
- Subsystem
- transcription
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Configure Genesys Cloud CX Voice Transcript component — Genesys · tier 2 current vendor documentation · Configure Genesys Cloud CX Voice Transcript component, introductory note
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-transcript-display-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-transcript-display-only
BibTeX
@misc{warmtransfer-claim-genesys-with-salesforce-voice-transcript-display-only,
title = {Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-transcript-display-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-transcript-display-only},
note = {Source note genesys-with-salesforce-voice-transcript-display-only, checked 2026-09-25}
}