Source note · Genesys Cloud with Salesforce Service Cloud Voice
The Voice Transcript component must sit on the primary tab of the Voice Call record page, not inside secondary tabs or tab controls.
Checked 2026-09-25
it cannot be located within secondary tabs or tab controls
- Vendor
- Genesys
- Product
- CX Cloud
- Subsystem
- transcription
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Configure Genesys Cloud CX Voice Transcript component — Genesys · tier 2 current vendor documentation · Configure Genesys Cloud CX Voice Transcript component, Voice Call record page, placement note
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-transcript-placement. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-transcript-placement
BibTeX
@misc{warmtransfer-claim-genesys-with-salesforce-voice-transcript-placement,
title = {Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-transcript-placement},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-transcript-placement},
note = {Source note genesys-with-salesforce-voice-transcript-placement, checked 2026-09-25}
}