Screen recording policy changes for Genesys Cloud CX 1 users

Publisher

Genesys

URL

https://help.genesys.cloud/articles/screen-recording-policy-changes-for-genesys-cloud-cx-1-users/

Published

2023-11-01

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Effective 2023-12-06, screen recording became available to Genesys Cloud CX 1 users, but it requires manual role-permission and policy updates because Genesys does not add the permissions automatically. in context
• The UK page's listing of Screen Recording under the GC1 WEM add-on probably reflects packaging from before December 2023, because Genesys made screen recording available to CX 1 users from 2023-12-06. inferred in context

Cite this source record

APA

WarmTransfer. (2023, November 1). Screen recording policy changes for Genesys Cloud CX 1 users. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-rc-screen-recording-cx1-changes

BibTeX

@misc{warmtransfer-genesys-rc-screen-recording-cx1-changes,
  title  = {Screen recording policy changes for Genesys Cloud CX 1 users},
  author = {{WarmTransfer}},
  year   = {2023},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-rc-screen-recording-cx1-changes},
  note   = {Genesys, accessed 2026-09-25}
}