Source note · Agent screen recording in contact centers
Genesys made screen recording available to Genesys Cloud CX 1 users on December 6, 2023, without adding screen recording permissions to roles automatically.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- licensing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2023-12-06
- Checked
- 2026-10-02
Sources
- Screen recording policy changes for Genesys Cloud CX 1 users — Genesys · tier 2 current vendor documentation · Announcement and effective dates
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-genesys-cx1-from-dec-2023. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-genesys-cx1-from-dec-2023
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-genesys-cx1-from-dec-2023,
title = {Agent screen recording in contact centers: source note agent-screen-recording-genesys-cx1-from-dec-2023},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-genesys-cx1-from-dec-2023},
note = {Source note agent-screen-recording-genesys-cx1-from-dec-2023, checked 2026-10-02}
}