Source note · Genesys Cloud workforce engagement
Effective 2023-12-06, screen recording became available to Genesys Cloud CX 1 users, but it requires manual role-permission and policy updates because Genesys does not add the permissions automatically.
Checked 2026-09-25
Genesys Cloud will not automatically add the screen recording permissions to appropriate roles.
- Vendor
- Genesys
- Product
- Genesys Cloud screen recording
- Subsystem
- recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2023-12-06 onward
- Checked
- 2026-09-25
Sources
- Screen recording policy changes for Genesys Cloud CX 1 users — Genesys · tier 2 current vendor documentation · announcement body, effective date and permissions paragraph
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud workforce engagement: source note genesys-cloud-wem-screen-rec-cx1-2023. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-wem-screen-rec-cx1-2023
BibTeX
@misc{warmtransfer-claim-genesys-cloud-wem-screen-rec-cx1-2023,
title = {Genesys Cloud workforce engagement: source note genesys-cloud-wem-screen-rec-cx1-2023},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-wem-screen-rec-cx1-2023},
note = {Source note genesys-cloud-wem-screen-rec-cx1-2023, checked 2026-09-25}
}