Source note · Genesys Cloud workforce engagement
The UK page's listing of Screen Recording under the GC1 WEM add-on probably reflects packaging from before December 2023, because Genesys made screen recording available to CX 1 users from 2023-12-06.
inferred · Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2023-12-06 onward
- Status
- inferred
- Checked
- 2026-09-25
Sources
- Screen recording policy changes for Genesys Cloud CX 1 users — Genesys · tier 2 current vendor documentation · announcement body (effective date and CX 1 availability)
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud workforce engagement: source note genesys-cloud-wem-screen-rec-dispute-reading. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-wem-screen-rec-dispute-reading
BibTeX
@misc{warmtransfer-claim-genesys-cloud-wem-screen-rec-dispute-reading,
title = {Genesys Cloud workforce engagement: source note genesys-cloud-wem-screen-rec-dispute-reading},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-wem-screen-rec-dispute-reading},
note = {Source note genesys-cloud-wem-screen-rec-dispute-reading, checked 2026-09-25}
}