Configure the Genesys Cloud WebRTC phone

Publisher

Genesys

URL

https://help.genesys.cloud/articles/configure-the-genesys-cloud-webrtc-phone/

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• WebRTC phone persistent connection has a timeout configurable from 600 to 604,800 seconds. Agents do not get the feature after it is enabled until they log out and back in. in context
• To create a Genesys Cloud WebRTC phone, first create base settings with Phone Make and Model set to Genesys Cloud WebRTC Phone. Then add a phone with those base settings, a site and a person. With BYOC, do not choose the PureCloud Voice - AWS site. in context
• A Genesys Cloud WebRTC phone is configured by creating base settings with Genesys Cloud WebRTC Phone as make and model, then a phone with a site and an assigned person. in context
• Only one Genesys Cloud WebRTC phone can be created per user. in context
• When the organization uses BYOC Cloud or Genesys Cloud Voice, the WebRTC phone's site should be the organization's own site rather than PureCloud Voice - AWS. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Configure the Genesys Cloud WebRTC phone. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-rc-configure-webrtc-phone

BibTeX

@misc{warmtransfer-genesys-rc-configure-webrtc-phone,
  title  = {Configure the Genesys Cloud WebRTC phone},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-rc-configure-webrtc-phone},
  note   = {Genesys, accessed 2026-09-25}
}