Source note · Connecting Unified CM to Genesys Cloud CX
To create a Genesys Cloud WebRTC phone, first create base settings with Phone Make and Model set to Genesys Cloud WebRTC Phone. Then add a phone with those base settings, a site and a person. With BYOC, do not choose the PureCloud Voice - AWS site.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- WebRTC phone
- Deployment
- multi-tenant, hybrid
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Configure the Genesys Cloud WebRTC phone — Genesys · tier 2 current vendor documentation · create base settings; create the phone
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to Genesys Cloud CX: source note cucm-with-genesys-cloud-webrtc-phone-create. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-genesys-cloud-webrtc-phone-create
BibTeX
@misc{warmtransfer-claim-cucm-with-genesys-cloud-webrtc-phone-create,
title = {Connecting Unified CM to Genesys Cloud CX: source note cucm-with-genesys-cloud-webrtc-phone-create},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-genesys-cloud-webrtc-phone-create},
note = {Source note cucm-with-genesys-cloud-webrtc-phone-create, checked 2026-09-25}
}