Configure voice transcription

Publisher

Genesys

URL

https://help.genesys.cloud/articles/configure-voice-transcription/

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys Resource Center terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• With Genesys Cloud Voice or BYOC Cloud, transcripts are available within minutes of the call ending, while BYOC Premises adds upload processing time. in context
• Genesys voice transcription is available with Genesys Cloud CX 3 or CX 4, with CX 1 or CX 2 plus a Speech and Text Analytics or qualifying WEM add-on, or through AI Experience tokens. in context
• Genesys voice transcription can be enabled per queue in the queue's interaction-type behaviour settings or turned on by an action in the call flow. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Configure voice transcription. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-rc-configure-voice-transcription

BibTeX

@misc{warmtransfer-genesys-rc-configure-voice-transcription,
  title  = {Configure voice transcription},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-rc-configure-voice-transcription},
  note   = {Genesys, accessed 2026-09-25}
}