Source note · Genesys Cloud with Salesforce Service Cloud Voice
Genesys voice transcription can be enabled per queue in the queue's interaction-type behaviour settings or turned on by an action in the call flow.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud CX Speech
- Subsystem
- transcription
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Configure voice transcription — Genesys · tier 2 current vendor documentation · Configure voice transcription, Set up voice transcription
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-transcription-queue. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-transcription-queue
BibTeX
@misc{warmtransfer-claim-genesys-with-salesforce-voice-transcription-queue,
title = {Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-transcription-queue},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-transcription-queue},
note = {Source note genesys-with-salesforce-voice-transcription-queue, checked 2026-09-25}
}