Source note · Genesys Cloud with Salesforce Service Cloud Voice
With Genesys Cloud Voice or BYOC Cloud, transcripts are available within minutes of the call ending, while BYOC Premises adds upload processing time.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud CX Speech
- Subsystem
- transcription
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Configure voice transcription — Genesys · tier 2 current vendor documentation · Configure voice transcription, telephony model note
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-transcription-byoc. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-transcription-byoc
BibTeX
@misc{warmtransfer-claim-genesys-with-salesforce-voice-transcription-byoc,
title = {Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-transcription-byoc},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-transcription-byoc},
note = {Source note genesys-with-salesforce-voice-transcription-byoc, checked 2026-09-25}
}