Source note · Genesys Cloud with Salesforce Service Cloud Voice
Genesys voice transcription is available with Genesys Cloud CX 3 or CX 4, with CX 1 or CX 2 plus a Speech and Text Analytics or qualifying WEM add-on, or through AI Experience tokens.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud CX Speech
- Subsystem
- licensing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Configure voice transcription — Genesys · tier 2 current vendor documentation · Configure voice transcription, licensing prerequisites
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-transcription-license. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-transcription-license
BibTeX
@misc{warmtransfer-claim-genesys-with-salesforce-voice-transcription-license,
title = {Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-transcription-license},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-transcription-license},
note = {Source note genesys-with-salesforce-voice-transcription-license, checked 2026-09-25}
}