Set Post-Flow action

Publisher

Genesys

URL

https://help.genesys.cloud/articles/set-post-flow-action/

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Genesys Resource Center terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• Genesys Cloud does not support transferring the agent (callee) to a voice survey flow, and the post-flow does not trigger if the caller abandons before reaching an agent. in context
• In Genesys Cloud, invocation data is not available in the post-flow if the post-flow launches 10 days after the Set Post-Flow action executed. in context
• When a callback has been scheduled, Genesys Cloud routes the interaction through the voice survey before the callback can happen. in context
• Genesys Cloud supports post-call voice surveys only for inbound calls. in context
• Invoking a Genesys Cloud voice survey flow requires Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Set Post-Flow action. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-set-post-flow-action

BibTeX

@misc{warmtransfer-genesys-help-set-post-flow-action,
  title  = {Set Post-Flow action},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-set-post-flow-action},
  note   = {Genesys, accessed 2026-10-02}
}