Source note · CSAT and NPS surveys in contact centers
Genesys Cloud does not support transferring the agent (callee) to a voice survey flow, and the post-flow does not trigger if the caller abandons before reaching an agent.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- Architect Set Post-Flow action
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set Post-Flow action — Genesys · tier 2 current vendor documentation · page body, limitations
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-genesys-no-agent-to-survey. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-genesys-no-agent-to-survey
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-genesys-no-agent-to-survey,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-genesys-no-agent-to-survey},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-genesys-no-agent-to-survey},
note = {Source note contact-center-surveys-csat-nps-genesys-no-agent-to-survey, checked 2026-10-02}
}