Source note · CSAT and NPS surveys in contact centers
Invoking a Genesys Cloud voice survey flow requires Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- Licensing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set Post-Flow action — Genesys · tier 2 current vendor documentation · page body, licence requirement note
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-genesys-voice-survey-license. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-genesys-voice-survey-license
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-genesys-voice-survey-license,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-genesys-voice-survey-license},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-genesys-voice-survey-license},
note = {Source note contact-center-surveys-csat-nps-genesys-voice-survey-license, checked 2026-10-02}
}