Source note · CSAT and NPS surveys in contact centers
When a callback has been scheduled, Genesys Cloud routes the interaction through the voice survey before the callback can happen.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- Architect Set Post-Flow action
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set Post-Flow action — Genesys · tier 2 current vendor documentation · page body, callback note
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-genesys-survey-pre-callback. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-genesys-survey-pre-callback
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-genesys-survey-pre-callback,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-genesys-survey-pre-callback},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-genesys-survey-pre-callback},
note = {Source note contact-center-surveys-csat-nps-genesys-survey-pre-callback, checked 2026-10-02}
}