Configure Okta for Genesys Cloud SCIM (Identity Management)

Publisher

Genesys

URL

https://help.genesys.cloud/articles/configure-okta-for-genesys-cloud-scim-identity-management/

Published

2026-06-29

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Genesys website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• In Okta, Deactivate Users deactivates the Genesys account when the user is unassigned or deactivated, and Sync Password creates a password for each user and pushes it to Genesys Cloud. in context
• Genesys converts phone numbers from Okta to E.164, so Okta phone numbers should already be E.164 to avoid continual updates. in context
• In Okta's Provisioning > Integration, enter the regional SCIM Domain and the bearer token as API Token, then select Test API Credentials and Save. in context
• For Okta, the Genesys Cloud app is added from the Okta Integration Network, and its Application username format is set to Email under Sign On settings. in context
• The Genesys Cloud SCIM app in Okta supports Create Users, Update User Attributes, Deactivate Users, Sync Password and Push Groups, each optional. in context
• Okta links groups to Genesys Cloud through Push Groups; Okta cannot create or delete Genesys groups, and names must match case-insensitively or membership will not sync. in context
• Okta's Push Now action can remove many members from a group, stripping group-granted Genesys roles; Genesys SCIM blocks any single action removing more than 1000 members. in context
• Genesys documents generating the SCIM bearer token by calling the regional login URL /oauth/token with the OAuth client ID and secret (client credentials), using its Postman collection. in context

Cite this source record

APA

WarmTransfer. (2026, June 29). Configure Okta for Genesys Cloud SCIM (Identity Management). WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-okta-scim-configure

BibTeX

@misc{warmtransfer-genesys-help-okta-scim-configure,
  title  = {Configure Okta for Genesys Cloud SCIM (Identity Management)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-okta-scim-configure},
  note   = {Genesys, accessed 2026-10-01}
}