Source note · Setting up SSO and SCIM provisioning for Genesys Cloud
Okta links groups to Genesys Cloud through Push Groups; Okta cannot create or delete Genesys groups, and names must match case-insensitively or membership will not sync.
Checked 2026-10-01
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- SCIM
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Configure Okta for Genesys Cloud SCIM (Identity Management) — Genesys · tier 2 current vendor documentation · Groups, notes and steps 1-3
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up SSO and SCIM provisioning for Genesys Cloud: source note genesys-cloud-sso-scim-setup-okta-push-groups. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-sso-scim-setup-okta-push-groups
BibTeX
@misc{warmtransfer-claim-genesys-cloud-sso-scim-setup-okta-push-groups,
title = {Setting up SSO and SCIM provisioning for Genesys Cloud: source note genesys-cloud-sso-scim-setup-okta-push-groups},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-sso-scim-setup-okta-push-groups},
note = {Source note genesys-cloud-sso-scim-setup-okta-push-groups, checked 2026-10-01}
}