Named licensing model billing overview

Publisher

Genesys

URL

https://help.genesys.cloud/articles/named-licensing-model-billing-overview/

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Genesys proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Under the named model, any user who logs in to Genesys Cloud during the billing period is a billable named user, regardless of how long they were logged in. in context
• A named user is billed at the highest user-type license assigned to that user at any point during the billing period. in context
• If more users log in than the number of purchased named licenses, Genesys applies overage charges. in context
• Genesys documents named-user bill reconciliation using the Billable Usage report, the People page for current license assignments, and the Agent Status Detail view or User Status Detail API for login times. in context
• Because named users bill at the highest license held in the period, temporarily assigning a higher CX tier to a named user for even one day likely bills that user at the higher tier for the whole billing period. inferred in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Named licensing model billing overview. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-named-licensing-billing

BibTeX

@misc{warmtransfer-genesys-help-named-licensing-billing,
  title  = {Named licensing model billing overview},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-named-licensing-billing},
  note   = {Genesys, accessed 2026-10-01}
}