Add multiple single sign-on providers to Genesys Cloud

Publisher

Genesys

URL

https://help.mypurecloud.com/articles/add-multiple-single-sign-on-providers-to-genesys-cloud/

Published

2026-06-15

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Genesys website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Microsoft's Genesys-side SSO steps (ADFS/Azure AD(Premium) tab) appear to predate Genesys's current Add an Identity Provider page, so the Genesys-side form should follow the Genesys article, with Entra values mapped by meaning. inferred in context
• An SSO integration is created under Menu > IT and Integrations > Single Sign-on > Add an Identity Provider, and importing the IdP's SAML metadata file populates the required fields and signing certificate. in context
• After saving the integration, Genesys generates SP metadata (Issuer URI, Assertion Consumer Service, Single Logout URI) that can be downloaded with Download Metadata for the IdP. in context
• Each Genesys SSO configuration holds up to five X.509 signing certificates, shown with their expiration dates, and Genesys picks the correct one at sign-in. in context
• The Genesys identity provider form holds Issuer URI, Single Sign-On URI and binding, optional request signing, Single Logout URI and binding, Name Identifier Format (Unspecified if unknown), and a ForceAuthn-on-inactivity option. in context
• Genesys acts on a case-sensitive OrganizationName SAML attribute: for IdP-initiated SSO it carries the org short name, and for SP-initiated SSO it must match the selected org. in context
• Adding an SSO provider in Genesys Cloud requires Single Sign-on > Provider > Add, Delete, Edit and View permissions, an admin role in the IdP, and a single email address shared by the IdP account and Genesys Cloud. in context
• An optional ServiceName SAML attribute redirects the browser after authentication to a URL or to the keywords directory or directory-admin. in context
• Genesys Cloud allows up to 30 SSO integrations, with the same or mixed identity providers, and only six appear directly on the login page. in context

Cite this source record

APA

WarmTransfer. (2026, June 15). Add multiple single sign-on providers to Genesys Cloud. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-multiple-sso-providers

BibTeX

@misc{warmtransfer-genesys-help-multiple-sso-providers,
  title  = {Add multiple single sign-on providers to Genesys Cloud},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-multiple-sso-providers},
  note   = {Genesys, accessed 2026-10-01}
}