Source note · Setting up SSO and SCIM provisioning for Genesys Cloud

Genesys acts on a case-sensitive OrganizationName SAML attribute: for IdP-initiated SSO it carries the org short name, and for SP-initiated SSO it must match the selected org.

Checked 2026-10-01

Vendor: Genesys
Product: Genesys Cloud CX
Subsystem: single sign-on
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-10-01
Checked: 2026-10-01

Sources

Add multiple single sign-on providers to Genesys Cloud — Genesys · tier 2 current vendor documentation · SAML attributes table, OrganizationName row

Cite this note

APA

WarmTransfer. (2026, October 1). Setting up SSO and SCIM provisioning for Genesys Cloud: source note genesys-cloud-sso-scim-setup-sso-orgname-attribute. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-sso-scim-setup-sso-orgname-attribute

BibTeX

@misc{warmtransfer-claim-genesys-cloud-sso-scim-setup-sso-orgname-attribute,
  title  = {Setting up SSO and SCIM provisioning for Genesys Cloud: source note genesys-cloud-sso-scim-setup-sso-orgname-attribute},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/genesys-cloud-sso-scim-setup-sso-orgname-attribute},
  note   = {Source note genesys-cloud-sso-scim-setup-sso-orgname-attribute, checked 2026-10-01}
}

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