Source record · tier 2 current vendor documentation

Configure Genesys Cloud Voice E911 to support Kari's Law

Publisher: Genesys
URL: https://help.genesys.cloud/articles/configure-genesys-cloud-voice-e911-to-support-karis-law/
Published: unknown
Updated: unknown
Accessed: 2026-10-02
HTTP status: 200
License: Genesys website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

Genesys Cloud Voice allows up to 100 Kari's Law notification addresses per location, as email addresses or AT&T, T-Mobile and Verizon email-to-SMS addresses. in context
Genesys Cloud Voice Kari's Law notification is US-only: Canadian addresses are not supported for notifications, and SMS notifications only for US addresses. in context
Genesys Cloud Voice Kari's Law 911 notifications are configured by sending completed CSV templates with the org ID, location address and location IDs to genesyscloudvoice-na@genesys.com, not in the admin UI. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Configure Genesys Cloud Voice E911 to support Kari's Law. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-karis-law-e911

BibTeX

@misc{warmtransfer-genesys-help-karis-law-e911,
  title  = {Configure Genesys Cloud Voice E911 to support Kari's Law},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-karis-law-e911},
  note   = {Genesys, accessed 2026-10-02}
}