Source note · Emergency calling from contact center agent desktops
Genesys Cloud Voice Kari's Law 911 notifications are configured by sending completed CSV templates with the org ID, location address and location IDs to genesyscloudvoice-na@genesys.com, not in the admin UI.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- Kari's Law notification
- Deployment
- multi-tenant
- Region
- us
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configure Genesys Cloud Voice E911 to support Kari's Law — Genesys · tier 2 current vendor documentation · Configuration procedure
Cite this note
APA
WarmTransfer. (2026, October 2). Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-gcv-notify-via-support. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-gcv-notify-via-support
BibTeX
@misc{warmtransfer-claim-contact-center-agent-emergency-calling-gcv-notify-via-support,
title = {Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-gcv-notify-via-support},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-gcv-notify-via-support},
note = {Source note contact-center-agent-emergency-calling-gcv-notify-via-support, checked 2026-10-02}
}