Administrator requirements for the Genesys Cloud embedded clients

Publisher

Genesys

URL

https://help.genesys.cloud/?p=166994

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys Resource Center terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Access to the embedded client in Teams is granted by the Integration > Microsoft Teams > Agent permission, and the client checks permissions, not role names, to decide which features a user gets. in context
• Genesys Cloud for Microsoft Teams, the embedded client, requires the AppFoundry app for Microsoft Teams installed in Genesys Cloud and the latest Teams desktop or web client; the web client must run on current Chrome, Firefox or Edge. in context
• The embedded client requires Microsoft Teams licences and per-user Genesys Cloud licences at Communicate or higher. in context
• The embedded client supports Genesys Cloud WebRTC phones; using them requires the browser pop-up blocker to be turned off. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Administrator requirements for the Genesys Cloud embedded clients. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-embedded-clients-admin-reqs

BibTeX

@misc{warmtransfer-genesys-help-embedded-clients-admin-reqs,
  title  = {Administrator requirements for the Genesys Cloud embedded clients},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-embedded-clients-admin-reqs},
  note   = {Genesys, accessed 2026-09-25}
}