Source note · Microsoft Teams with Genesys Cloud CX

Access to the embedded client in Teams is granted by the Integration > Microsoft Teams > Agent permission, and the client checks permissions, not role names, to decide which features a user gets.

Checked 2026-09-25

Vendor: Genesys
Product: Genesys Cloud for Microsoft Teams
Subsystem: embedded client
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-25
Checked: 2026-09-25

Sources

Administrator requirements for the Genesys Cloud embedded clients — Genesys · tier 2 current vendor documentation · Microsoft Teams tab, Permissions

Cite this note

APA

WarmTransfer. (2026, September 25). Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-embedded-agent-perm. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-embedded-agent-perm

BibTeX

@misc{warmtransfer-claim-teams-with-genesys-cloud-embedded-agent-perm,
  title  = {Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-embedded-agent-perm},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-embedded-agent-perm},
  note   = {Source note teams-with-genesys-cloud-embedded-agent-perm, checked 2026-09-25}
}

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