Source note · Microsoft Teams with Genesys Cloud CX
The embedded client requires Microsoft Teams licences and per-user Genesys Cloud licences at Communicate or higher.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud for Microsoft Teams
- Subsystem
- embedded client
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Administrator requirements for the Genesys Cloud embedded clients — Genesys · tier 2 current vendor documentation · Microsoft Teams tab, Licensing
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-embedded-license. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-embedded-license
BibTeX
@misc{warmtransfer-claim-teams-with-genesys-cloud-embedded-license,
title = {Microsoft Teams with Genesys Cloud CX: source note teams-with-genesys-cloud-embedded-license},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-with-genesys-cloud-embedded-license},
note = {Source note teams-with-genesys-cloud-embedded-license, checked 2026-09-25}
}