Customer network readiness (Genesys Cloud network requirements)

Publisher

Genesys

URL

https://help.genesys.cloud/articles/customer-network-readiness/

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Genesys proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• Genesys Cloud network readiness requires Edge connectivity to Genesys Cloud of under 300 ms round-trip latency and under 5% packet loss. in context
• Genesys Cloud network readiness requires under 150 ms one-way latency between phone and Edge when the phone is on WAN or Internet, and under 75 ms when on the same LAN as the Edge. in context
• Genesys's performance targets for external phone calls are under 150 ms one-way latency and under 1% packet loss, and for client connectivity to Genesys Cloud under 1 second round-trip latency and under 10% packet loss. in context
• Genesys's QoS table marks voice RTP as DSCP 46 (EF), video RTP as DSCP 34 (AF41) and SIP signalling as DSCP 24 (CS3). in context
• Genesys recommends allowing 32-128 Kbps of bidirectional voice bandwidth per concurrent call for adaptive Opus phones, plus 5% of the high value for SIP control traffic. in context
• Genesys's user advice to disconnect from VPN is best read as a fault-isolation step, not a statement that VPN is unsupported, because the network readiness page supports voice over VPN when the required ports are allowed. inferred in context
• Genesys supports Genesys Cloud voice and video over VPN connections, provided all required Genesys Cloud ports and protocols are allowed on the VPN. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Customer network readiness (Genesys Cloud network requirements). WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-customer-network-readiness

BibTeX

@misc{warmtransfer-genesys-help-customer-network-readiness,
  title  = {Customer network readiness (Genesys Cloud network requirements)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-customer-network-readiness},
  note   = {Genesys, accessed 2026-10-02}
}