Source note · Troubleshooting audio delay and talk-over on voice calls
Genesys Cloud network readiness requires under 150 ms one-way latency between phone and Edge when the phone is on WAN or Internet, and under 75 ms when on the same LAN as the Edge.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- network requirements
- Deployment
- hybrid
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Customer network readiness (Genesys Cloud network requirements) — Genesys · tier 2 current vendor documentation · Network performance requirements, external and internal phone call rows
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting audio delay and talk-over on voice calls: source note call-latency-troubleshooting-genesys-external-phone-150ms. WarmTransfer. https://warmtransfer.net/knowledge/claims/call-latency-troubleshooting-genesys-external-phone-150ms
BibTeX
@misc{warmtransfer-claim-call-latency-troubleshooting-genesys-external-phone-150ms,
title = {Troubleshooting audio delay and talk-over on voice calls: source note call-latency-troubleshooting-genesys-external-phone-150ms},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/call-latency-troubleshooting-genesys-external-phone-150ms},
note = {Source note call-latency-troubleshooting-genesys-external-phone-150ms, checked 2026-10-02}
}