Source note · Troubleshooting Genesys Cloud WebRTC phone problems
Genesys's performance targets for external phone calls are under 150 ms one-way latency and under 1% packet loss, and for client connectivity to Genesys Cloud under 1 second round-trip latency and under 10% packet loss.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- network readiness
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Customer network readiness (Genesys Cloud network requirements) — Genesys · tier 2 current vendor documentation · Section: Performance target metrics
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Genesys Cloud WebRTC phone problems: source note genesys-cloud-webrtc-troubleshooting-call-quality-targets. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-webrtc-troubleshooting-call-quality-targets
BibTeX
@misc{warmtransfer-claim-genesys-cloud-webrtc-troubleshooting-call-quality-targets,
title = {Troubleshooting Genesys Cloud WebRTC phone problems: source note genesys-cloud-webrtc-troubleshooting-call-quality-targets},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-webrtc-troubleshooting-call-quality-targets},
note = {Source note genesys-cloud-webrtc-troubleshooting-call-quality-targets, checked 2026-10-02}
}