Create a web survey policy

Publisher

Genesys

URL

https://help.genesys.cloud/articles/create-a-web-survey-policy/

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Genesys Resource Center terms; no-redistribution; short excerpts and locators only

Source notes citing this source

• Genesys Cloud sends only one web survey per interaction; when several web survey policies match, only one sends, and multi-customer interactions survey only the most recent customer participant. in context
• Genesys Cloud web survey invitations are sent by email from a configured domain and sender, and a web survey policy requires a published web survey form and a published Architect survey invite flow. in context
• Genesys Cloud web survey recipients have a 90-day window to respond before the survey expires, and reminder invitations can be spaced up to 90 days apart. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Create a web survey policy. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-create-web-survey-policy

BibTeX

@misc{warmtransfer-genesys-help-create-web-survey-policy,
  title  = {Create a web survey policy},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-create-web-survey-policy},
  note   = {Genesys, accessed 2026-10-02}
}