Source note · CSAT and NPS surveys in contact centers
Genesys Cloud web survey invitations are sent by email from a configured domain and sender, and a web survey policy requires a published web survey form and a published Architect survey invite flow.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- Web survey policies
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Create a web survey policy — Genesys · tier 2 current vendor documentation · Prerequisites and invitation settings
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-genesys-web-survey-email. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-genesys-web-survey-email
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-genesys-web-survey-email,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-genesys-web-survey-email},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-genesys-web-survey-email},
note = {Source note contact-center-surveys-csat-nps-genesys-web-survey-email, checked 2026-10-02}
}