Source note · CSAT and NPS surveys in contact centers
Genesys Cloud web survey recipients have a 90-day window to respond before the survey expires, and reminder invitations can be spaced up to 90 days apart.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- Web survey policies
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Create a web survey policy — Genesys · tier 2 current vendor documentation · page body, reminder and expiry settings
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-genesys-web-survey-expiry-90d. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-genesys-web-survey-expiry-90d
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-genesys-web-survey-expiry-90d,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-genesys-web-survey-expiry-90d},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-genesys-web-survey-expiry-90d},
note = {Source note contact-center-surveys-csat-nps-genesys-web-survey-expiry-90d, checked 2026-10-02}
}