Source note · CSAT and NPS surveys in contact centers
Genesys Cloud sends only one web survey per interaction; when several web survey policies match, only one sends, and multi-customer interactions survey only the most recent customer participant.
Checked 2026-10-02
Genesys Cloud allows only one survey for a single interaction.
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- Web survey policies
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Create a web survey policy — Genesys · tier 2 current vendor documentation · page body, notes on policy matching
Cite this note
APA
WarmTransfer. (2026, October 2). CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-genesys-one-survey-per-intx. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-genesys-one-survey-per-intx
BibTeX
@misc{warmtransfer-claim-contact-center-surveys-csat-nps-genesys-one-survey-per-intx,
title = {CSAT and NPS surveys in contact centers: source note contact-center-surveys-csat-nps-genesys-one-survey-per-intx},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-surveys-csat-nps-genesys-one-survey-per-intx},
note = {Source note contact-center-surveys-csat-nps-genesys-one-survey-per-intx, checked 2026-10-02}
}