Configure maximum call settings

Publisher

Genesys

URL

https://help.genesys.cloud/articles/configure-maximum-call-settings/

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Genesys website terms; proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

• On Genesys Cloud BYOC Cloud trunks Max Concurrent Calls defaults to Unlimited and Genesys recommends leaving it Unlimited. in context
• By default a Genesys Cloud trunk returns 503 Service Unavailable when its Max Call threshold is exceeded. in context
• Genesys Cloud trunk Common settings include Max Call Rate, the average number of calls permitted per second on the trunk. in context
• Genesys Cloud lets administrators replace the default 503 with another 4xx, 5xx or 6xx code via Max Call Reason Code, for example 486 Busy Here. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Configure maximum call settings. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-configure-max-call-settings

BibTeX

@misc{warmtransfer-genesys-help-configure-max-call-settings,
  title  = {Configure maximum call settings},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-configure-max-call-settings},
  note   = {Genesys, accessed 2026-10-02}
}