Screen recording FAQs

Publisher

Genesys

URL

https://help.genesys.cloud/faq_categories/screen-recording/

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Genesys Resource Center terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Genesys Cloud puts a single screen recording or screen monitoring stream at about 150-250 kbps, multiplied by the number of monitors and doubled when the same agent is recorded and monitored at once. in context
• In a Genesys Cloud consult transfer the primary agent's screen is recorded if a policy applies to them, and the consulted agent's screen only if a policy applies to that agent. in context
• Genesys Cloud estimates screen recording file size at 3 MB to 18 MB per 15 minutes, depending on monitor resolution and on-screen movement. in context
• Genesys Cloud screen recordings are WebM files captured at 3 frames per second. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Screen recording FAQs. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-faq-screen-recording

BibTeX

@misc{warmtransfer-genesys-faq-screen-recording,
  title  = {Screen recording FAQs},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-faq-screen-recording},
  note   = {Genesys, accessed 2026-10-02}
}