Source note · Agent screen recording in contact centers
Genesys Cloud estimates screen recording file size at 3 MB to 18 MB per 15 minutes, depending on monitor resolution and on-screen movement.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- storage
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Screen recording FAQs — Genesys · tier 2 current vendor documentation · FAQ: screen recording file size
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-genesys-file-size. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-genesys-file-size
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-genesys-file-size,
title = {Agent screen recording in contact centers: source note agent-screen-recording-genesys-file-size},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-genesys-file-size},
note = {Source note agent-screen-recording-genesys-file-size, checked 2026-10-02}
}