Source note · Agent screen recording in contact centers
Genesys Cloud screen recordings are WebM files captured at 3 frames per second.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- screen recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Screen recording FAQs — Genesys · tier 2 current vendor documentation · FAQ: screen recording format; FAQ: frame rate
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-genesys-webm-3fps. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-genesys-webm-3fps
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-genesys-webm-3fps,
title = {Agent screen recording in contact centers: source note agent-screen-recording-genesys-webm-3fps},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-genesys-webm-3fps},
note = {Source note agent-screen-recording-genesys-webm-3fps, checked 2026-10-02}
}