Source note · Agent screen recording in contact centers
In a Genesys Cloud consult transfer the primary agent's screen is recorded if a policy applies to them, and the consulted agent's screen only if a policy applies to that agent.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- recording policy
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Screen recording FAQs — Genesys · tier 2 current vendor documentation · FAQ: Is the agent's screen recorded during a consult transfer?
Cite this note
APA
WarmTransfer. (2026, October 2). Agent screen recording in contact centers: source note agent-screen-recording-genesys-consult-transfer. WarmTransfer. https://warmtransfer.net/knowledge/claims/agent-screen-recording-genesys-consult-transfer
BibTeX
@misc{warmtransfer-claim-agent-screen-recording-genesys-consult-transfer,
title = {Agent screen recording in contact centers: source note agent-screen-recording-genesys-consult-transfer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/agent-screen-recording-genesys-consult-transfer},
note = {Source note agent-screen-recording-genesys-consult-transfer, checked 2026-10-02}
}