Deprecation: BYOC-Premises – Genesys Hardware Solution

Publisher

Genesys

URL

https://help.genesys.cloud/announcements/deprecation-byoc-premises-genesys-hardware-solution/

Published

2025-03-01

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Genesys proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• Support for the BYOC Premises Genesys Hardware Solution Edges (Standard v1-v3, Micro, Mini v1-v2) ends on 1 December 2026. For a premises deployment, Genesys recommends moving to the Customer Hardware Solution. in context
• The Genesys Hardware Solution EOS covers Edge Standard v1, v2 and v3, Edge Micro, and Edge Mini v1 and v2. in context
• On 2025-03-01 Genesys announced end of support for BYOC Premises – Genesys Hardware Solution effective 2026-12-01. in context
• Genesys names three migration paths off the Genesys Hardware Solution: Genesys Cloud Voice, BYOC Cloud, or BYOC Premises – Customer Hardware Solution for organizations whose regulatory or connectivity needs require premises media. in context
• After the Genesys Hardware Solution EOS, Genesys gives only limited support (configuration and migration help) to existing Edges, allows no new deployments, and will not support or replace failing hardware. in context
• Genesys gives two reasons for the Genesys Hardware Solution EOS: Arrow's stock of pre-configured Edges has run out, and most of these Edges have reached hardware end of warranty. in context

Cite this source record

APA

WarmTransfer. (2025, March 1). Deprecation: BYOC-Premises – Genesys Hardware Solution. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-announce-deprecation-byoc-prem-ghs

BibTeX

@misc{warmtransfer-genesys-announce-deprecation-byoc-prem-ghs,
  title  = {Deprecation: BYOC-Premises – Genesys Hardware Solution},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-announce-deprecation-byoc-prem-ghs},
  note   = {Genesys, accessed 2026-09-24}
}