Source note · Genesys Cloud CX telephony and BYOC
After the Genesys Hardware Solution EOS, Genesys gives only limited support (configuration and migration help) to existing Edges, allows no new deployments, and will not support or replace failing hardware.
Checked 2026-09-24
Failing hardware will not be supported or replaced.
- Vendor
- Genesys
- Product
- Genesys Cloud CX BYOC Premises – Genesys Hardware Solution
- Subsystem
- Edge lifecycle
- Deployment
- on-premises-edge
- Region
- not restricted
- Release range
- after 2026-12-01
- Checked
- 2026-09-24
Sources
- Deprecation: BYOC-Premises – Genesys Hardware Solution — Genesys · tier 2 current vendor documentation · support after EOS section
Cite this note
APA
WarmTransfer. (2026, September 24). Genesys Cloud CX telephony and BYOC: source note genesys-cloud-telephony-ghs-post-eos-scope. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-telephony-ghs-post-eos-scope
BibTeX
@misc{warmtransfer-claim-genesys-cloud-telephony-ghs-post-eos-scope,
title = {Genesys Cloud CX telephony and BYOC: source note genesys-cloud-telephony-ghs-post-eos-scope},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-telephony-ghs-post-eos-scope},
note = {Source note genesys-cloud-telephony-ghs-post-eos-scope, checked 2026-09-24}
}