Troubleshooting Inbound Campaigns

Publisher

Five9

URL

https://documentation.five9.com/bundle/campaign-admin/page/campaign-admin/creating-campaigns/troubleshooting-campaigns/troubleshoot-inbound-campaign.htm

Published

2026-09-22

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

proprietary; Five9 Terms of Use linked from the portal footer (not reviewed); no-redistribution; short excerpts and locators only

Source notes citing this source

• The maximum number of lines on an inbound campaign defaults to 1, which limits the campaign to one call at a time; once the maximum is reached further callers receive a busy signal, and the setting can be raised on the General tab up to the total number of lines assigned to the account. in context
• For a busy signal when calling an inbound campaign, Five9's troubleshooting checks are whether the campaign is running and whether the correct number is selected on the DNIS tab of Campaign Properties. in context
• For calls that disconnect when dialing an inbound campaign, Five9 says to confirm an uploaded greeting is in the supported format for new files (WAVE audio, ITU G.711 mu-law, mono, 8000 Hz) and, if a prompt was updated, to remove and re-add it in the Play module's Prompt tab. in context
• When callers are not directed to the correct skill group, agent or greeting, Five9's troubleshooting checks are to review the IVR routing on the campaign's IVR tab, verify in the IVR script's properties that the correct skills are associated with the script, and confirm agents are logged in and ready. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Troubleshooting Inbound Campaigns. WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-docs-campaign-troubleshoot-inbound

BibTeX

@misc{warmtransfer-five9-docs-campaign-troubleshoot-inbound,
  title  = {Troubleshooting Inbound Campaigns},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-docs-campaign-troubleshoot-inbound},
  note   = {Five9, accessed 2026-09-30}
}