Selecting a Station (Agent Desktop Plus)

Publisher

Five9

URL

https://documentation.five9.com/bundle/agent-desktop-plus/page/agent-desktop-plus/preparing-station/selecting-a-station.htm

Published

2026-09-22

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Five9 proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• If an agent is refused login because the maximum number of active sessions is exceeded, Five9 advises waiting up to 30 minutes for previously assigned stations to expire before escalating. in context
• Agent Desktop Plus processes voice interactions through a softphone, WebRTC, PSTN or gateway station. in context
• Tablet users must select WebRTC as their Agent Desktop Plus connection type. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Selecting a Station (Agent Desktop Plus). WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-docs-adp-selecting-a-station

BibTeX

@misc{warmtransfer-five9-docs-adp-selecting-a-station,
  title  = {Selecting a Station (Agent Desktop Plus)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-docs-adp-selecting-a-station},
  note   = {Five9, accessed 2026-09-25}
}