In Five9 the administrator creates station pools, and station IDs are assigned by a supervisor or administrator; an agent assigned to more than one pool can change pools during station setup.
Checked 2026-10-02
- Vendor
- Five9
- Product
- Five9 Agent Desktop Plus
- Subsystem
- station selection
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Selecting a Station (Agent Desktop Plus) — Five9 · tier 2 current vendor documentation · Selecting a Station; station pool paragraphs
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Five9 softphone and station connection problems: source note five9-softphone-troubleshooting-station-pools-assignment. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-softphone-troubleshooting-station-pools-assignment
BibTeX
@misc{warmtransfer-claim-five9-softphone-troubleshooting-station-pools-assignment,
title = {Troubleshooting Five9 softphone and station connection problems: source note five9-softphone-troubleshooting-station-pools-assignment},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-softphone-troubleshooting-station-pools-assignment},
note = {Source note five9-softphone-troubleshooting-station-pools-assignment, checked 2026-10-02}
}