If Five9 Agent Desktop Plus reports that the maximum number of active sessions has been exceeded, Five9 tells the agent to wait up to 30 minutes before logging in again so stations can expire and return to the available pool.
Checked 2026-10-02
wait up to 30 minutes before logging in again
- Vendor
- Five9
- Product
- Five9 Agent Desktop Plus
- Subsystem
- station selection
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Selecting a Station (Agent Desktop Plus) — Five9 · tier 2 current vendor documentation · Selecting a Station; note on maximum active sessions error
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Five9 softphone and station connection problems: source note five9-softphone-troubleshooting-max-sessions-wait-30-min. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-softphone-troubleshooting-max-sessions-wait-30-min
BibTeX
@misc{warmtransfer-claim-five9-softphone-troubleshooting-max-sessions-wait-30-min,
title = {Troubleshooting Five9 softphone and station connection problems: source note five9-softphone-troubleshooting-max-sessions-wait-30-min},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-softphone-troubleshooting-max-sessions-wait-30-min},
note = {Source note five9-softphone-troubleshooting-max-sessions-wait-30-min, checked 2026-10-02}
}