Webex Contact Center Enterprise Data Sheet

Publisher

Cisco Systems, Inc.

URL

https://www.cisco.com/c/en/us/products/collateral/contact-center/webex-contact-center-enterprise/datasheet-c78-743365.html

Published

2023-10-13

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco states that Webex Contact Center Enterprise supports up to 36,000 concurrent agents. in context
• Webex Contact Center Enterprise is sold on a concurrent agent buying model under the Collaboration Flex Plan with 2 combinable agent types, standard and premium. in context
• The Webex Contact Center Enterprise data sheet names Japan among its available regions in 1 sentence and lists only Malaysia the Philippines and Singapore under Asia in the country breakdown immediately below, showing Japan only as a data centre location. disputed in context
• Webex Contact Center Enterprise retains Unified Customer Voice Portal for self-service interactive voice response and Unified Intelligence Center for agent and queue reporting, which are the components the cloud transition guide describes as replaced. in context
• Cisco states that Webex Contact Center Enterprise provides information routing services based on Cisco Unified Contact Center Enterprise and Cisco Unified Communications Manager technology. in context
• The 2023 Webex CCE data sheet states availability in North America, Europe, Australia, Singapore, Japan and Brazil. in context
• In the 2023 Webex CCE data sheet, workforce management, WFO analytics and the IaaS add-on are optional for both Standard and Premium agents. in context
• In the 2023 Webex CCE data sheet, the SMS digital channel is included with Premium agents subject to usage charges, and is not included with Standard agents. in context
• The 2023 Webex CCE data sheet says Webex CCE optionally provides cloud workforce management services on a named-agent basis through Webex WFO. in context
• Cisco states that Webex Contact Center Enterprise is built on the Webex Collaboration Platform which it describes as an open flexible multi-tenant cloud infrastructure. in context
• Cisco names the Cisco Finesse desktop as the agent and supervisor desktop for Webex Contact Center Enterprise and describes it as a thin-client web-based interface. in context
• Cisco states that Webex Contact Center Enterprise provides self-service interactive voice response via Cisco Unified Customer Voice Portal. in context
• Cisco states that Webex Contact Center Enterprise is owned operated and supported directly by Cisco in North America Europe Asia and Australia and that it is owned managed and operated as part of Cisco's global data centres and cloud infrastructure. in context
• Cisco states that reporting for Webex Contact Center Enterprise is provided by Cisco Unified Intelligence Center which offers report templates and exposes an underlying data model and schema for custom reports. in context
• Cisco describes Webex Contact Center Enterprise as an integrated cloud-based feature set of core and optional components providing automatic call distribution interactive voice response computer telephony integration workforce optimization including quality management and workforce management outbound services reporting mobile applications video and IP telephony and digital channels based on Webex Connect. in context

Cite this source record

APA

WarmTransfer. (2023, October 13). Webex Contact Center Enterprise Data Sheet. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-wxcce-datasheet

BibTeX

@misc{warmtransfer-cisco-wxcce-datasheet,
  title  = {Webex Contact Center Enterprise Data Sheet},
  author = {{WarmTransfer}},
  year   = {2023},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-wxcce-datasheet},
  note   = {Cisco Systems, Inc., accessed 2026-09-05}
}