Source note · Webex Contact Center Enterprise add-on ecosystem
In the 2023 Webex CCE data sheet, the SMS digital channel is included with Premium agents subject to usage charges, and is not included with Standard agents.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center Enterprise
- Subsystem
- digital channels
- Deployment
- cisco-hosted
- Region
- not restricted
- Release range
- as of 2023-10-13
- Checked
- 2026-09-24
Sources
- Webex Contact Center Enterprise Data Sheet — Cisco Systems, Inc. · tier 2 current vendor documentation · Section 'Agent types' and feature table row for Digital Channels (SMS)
Cite this note
APA
WarmTransfer. (2026, September 24). Webex Contact Center Enterprise add-on ecosystem: source note wxcce-add-on-ecosystem-sms-premium-usage. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcce-add-on-ecosystem-sms-premium-usage
BibTeX
@misc{warmtransfer-claim-wxcce-add-on-ecosystem-sms-premium-usage,
title = {Webex Contact Center Enterprise add-on ecosystem: source note wxcce-add-on-ecosystem-sms-premium-usage},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcce-add-on-ecosystem-sms-premium-usage},
note = {Source note wxcce-add-on-ecosystem-sms-premium-usage, checked 2026-09-24}
}