Serviceability Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Contact Center Trace Levels

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_15_0_1/configuration/guide/ucce_b_serviceability-guide-for-cisco-unified-icm-contact-center-enterprise-release-15-0/contact_center_trace_levels.html

Published

2025-04-30

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• UCCE process trace logs are stored under [Drive]:\icm\<instance>\<node>\logfiles as .ems files. in context
• The router process must be running before router tracing can be set or router traces retrieved, whatever tool is used. in context
• Router tracing above default captures Route Requests, Network VRU, Trans Route, VRU Bank, CIC Request, Script Select, Call Queuing, Agent changes and Call Type Real Time. in context
• In UCCE 15.0(1) Router trace levels are 0x00 (default/error), 0x0F (warning), 0xFF (informational) and 0xFFF (debug). in context
• Router tracing can be set with RTRTRACE (settings take effect immediately), RTTEST or the System CLI. in context
• Router trace settings changed with rtrtrace take effect immediately in the Router. in context
• The router process must be running before router tracing is set, because the settings are held in memory only. in context
• The rttest command 'watch <variable>' prints log output only when the watched router variable changes. in context
• For a call routing failure Cisco says router tracing should at minimum include Route Requests, plus Translation Route when translation routing is used. in context
• The serviceability guide adds Network VRU Tracing for any VRU type and Call Queuing tracing when queuing issues are suspected. in context

Cite this source record

APA

WarmTransfer. (2025, April 30). Serviceability Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Contact Center Trace Levels. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-serviceability-trace-levels

BibTeX

@misc{warmtransfer-cisco-ucce-1501-serviceability-trace-levels,
  title  = {Serviceability Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Contact Center Trace Levels},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-serviceability-trace-levels},
  note   = {Cisco Systems, accessed 2026-10-02}
}