Source note · Troubleshooting UCCE calls that do not route to agents
The router process must be running before router tracing is set, because the settings are held in memory only.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- Router tracing
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-02
Sources
- Serviceability Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Contact Center Trace Levels — Cisco Systems · tier 2 current vendor documentation · Contact Center Trace Levels - RTRTRACE
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-rtrtrace-in-memory. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-rtrtrace-in-memory
BibTeX
@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-rtrtrace-in-memory,
title = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-rtrtrace-in-memory},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-rtrtrace-in-memory},
note = {Source note ucce-calls-not-routing-troubleshooting-rtrtrace-in-memory, checked 2026-10-02}
}