Source note · Troubleshooting UCCE and CVP call failures
UCCE process trace logs are stored under [Drive]:\icm\<instance>\<node>\logfiles as .ems files.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- logging
- Deployment
- on-premises
- Region
- not restricted
- Release range
- UCCE 15.0(1)
- Checked
- 2026-10-02
Sources
- Serviceability Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Contact Center Trace Levels — Cisco Systems · tier 2 current vendor documentation · Log locations
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE and CVP call failures: source note cvp-call-failures-troubleshooting-icm-logfiles-path. WarmTransfer. https://warmtransfer.net/knowledge/claims/cvp-call-failures-troubleshooting-icm-logfiles-path
BibTeX
@misc{warmtransfer-claim-cvp-call-failures-troubleshooting-icm-logfiles-path,
title = {Troubleshooting UCCE and CVP call failures: source note cvp-call-failures-troubleshooting-icm-logfiles-path},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cvp-call-failures-troubleshooting-icm-logfiles-path},
note = {Source note cvp-call-failures-troubleshooting-icm-logfiles-path, checked 2026-10-02}
}