Source note · Troubleshooting UCCE and CVP call failures
The router process must be running before router tracing can be set or router traces retrieved, whatever tool is used.
Checked 2026-10-02
The router process must be running before you set router tracing or attempt to retrieve router traces.
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- router tracing
- Deployment
- on-premises
- Region
- not restricted
- Release range
- UCCE 15.0(1)
- Checked
- 2026-10-02
Sources
- Serviceability Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Contact Center Trace Levels — Cisco Systems · tier 2 current vendor documentation · Router section - note
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE and CVP call failures: source note cvp-call-failures-troubleshooting-rtr-must-be-running. WarmTransfer. https://warmtransfer.net/knowledge/claims/cvp-call-failures-troubleshooting-rtr-must-be-running
BibTeX
@misc{warmtransfer-claim-cvp-call-failures-troubleshooting-rtr-must-be-running,
title = {Troubleshooting UCCE and CVP call failures: source note cvp-call-failures-troubleshooting-rtr-must-be-running},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cvp-call-failures-troubleshooting-rtr-must-be-running},
note = {Source note cvp-call-failures-troubleshooting-rtr-must-be-running, checked 2026-10-02}
}